How to rent

 
STEP 1 - Make Contact

Give us a call or send us and email,

our friendly staff will talk you through the process and send the relevant info

020 3475 7010

 
STEP 2 - Complete our form

We'll send you a link to complete our simple hire application, we just need a few details to set up your account

 
 
STEP 3 - Logistics

Deliveries Inside London

  • We have our own motor bike courier for quick and easy delivery. For same day (non-timed) deliveries please book before 11am. We only charge a minimal £15 for a non-timed delivery.

  • Timed deliveries can be arranged at extra cost

  • Any other deliveries can also be arranged,

  • we’ll work it out.

  • Rentals over £100 will get a FREE non timed delivery within our delivery area

  • book by 11am for same day deliveries

Deliveries Outside London

We will arrange overnight postage to arrive next day before 1pm, this usually costs approx. £15 depending on size and weight.

Cut off time for this service is 3pm

If your package does not arrive before 1pm please call us by 2pm so we can investigate

We can also arrange a delivery before 9am next day delivery for around £25 depending on size and weight.

Cut off time for this service is 3pm

Please note: On all deliveries there must be someone at the premises to sign for the package.

Returns and Collections

of Rental

If we are arranging collection:
If we are sending our transport to collect the items should be ready by 3pm latest, after this the hire will be extended over to the next day at the standard daily rate unless returned via your own transport by 6pm

If you are arranging return:
You can return media to our office by 6pm on the due back date without incurring any extra charges, return after this the hire will be extended over for another day at the standard daily rate.

 

We ask when returning your items by post please use this specific service:

Royal Mail Special Delivery Next Day

This is guaranteed to get back with us before 1pm

the next day and gives you £500 insurance cover.

You can also increase the insurance value to £2500 for a small extra charge

 
STEP 4 - Let Us Quote

Once we have an idea of logistics and what you need we'll email you a quote. Once the quote has been accepted we’ll do the rest.

Don’t worry as we will ask you all the necessary questions to make it happen as easy as possible, you’re in good hands!

Payment

 

Once your account has been set up we'll send you an invoice. Most accounts will have 30 day settlement terms applied

Preferred payment is by bank transfer

Our bank details will be at the bottom of the invoice

*Please note:
No payments are taken over the phone

Pay Now

Other payment method is by the PAY NOW button

Top right on the invoice.

This will take you to our secure online payment page

Solidmate Ltd. | Memory Rental Solutions in Scotland

GET IN TOUCH

We're Here to Help

020 3475 7010

  • Facebook | Solidmate
  • Twitter | Solidmate

© 2019 by Solidmate. All Rights Reserved.